Privacy Policy

Last updated: 1 April 2026

This Privacy Policy explains how Blake Ryan Waterhouse trading as SKORRD (ABN 38 623 713 636) ("we", "us", "our") collects, uses, stores, and discloses personal information when you use the Skorrd platform.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect the following types of personal information:

• Account information: your name, email address, and phone number when you register.
• Business information: business name, address, category, phone number, and description if you register as a business.
• Booking information: details of appointments you have made or listed through the platform.
• Usage data: information about how you use the platform, including pages visited and interactions, collected via standard server logs and analytics tools.
• Communications: messages you send us through the contact form or by email.

We do not collect payment card details directly — payments are processed by third-party providers subject to their own privacy policies.

2. How We Collect Information

We collect information:

• Directly from you when you register, update your profile, or make/list a booking.
• Automatically when you use our platform (e.g., through cookies or browser storage).
• From third parties, such as authentication and mapping service providers.

3. How We Use Your Information

We use your personal information to:

• Create and manage your account.
• Facilitate bookings between customers and businesses.
• Send booking confirmations and relevant notifications.
• Respond to your enquiries and support requests.
• Improve the platform and user experience.
• Comply with our legal obligations.

We will not use your personal information for direct marketing without your consent, and you may opt out at any time.

4. Disclosure of Your Information

We may share your personal information with:

• Businesses you book with: your name and contact details are shared with the business when you make a booking, so they can provide the service.
• Customers who book with you: if you are a business, your publicly listed business information is visible to all users of the platform.
• Service providers: third-party providers who help us operate the platform (e.g., cloud hosting, database, email delivery, payment processing). These providers are contractually required to protect your information.
• Law enforcement or regulators: where required or permitted by law.

We do not sell your personal information to third parties.

5. Data Storage and Security

Your data is stored on secure cloud infrastructure (currently Supabase) hosted within or accessible from Australia and the United States. We implement industry-standard security measures including encryption in transit (TLS) and at rest, and access controls to protect your personal information.

While we take reasonable steps to protect your information, no system is completely secure. You use the platform at your own risk.

6. Retention

We retain your personal information for as long as your account is active or as needed to provide services and comply with our legal obligations. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Complain about a breach of your privacy rights.

To exercise any of these rights, please contact us via our contact page. We will respond within 30 days.

8. Cookies and Tracking

We may use browser local storage and session storage to maintain your login session and preferences. We do not currently use third-party advertising cookies. If this changes, we will update this policy accordingly.

9. Children's Privacy

Skorrd is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are material, we will notify you via email or a notice on the platform. Continued use of Skorrd after changes take effect constitutes acceptance of the updated policy.

12. Complaints

If you have a privacy complaint, please contact us first at our contact page. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Contact Us

For privacy-related enquiries, please use our contact form.

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SKORRD — ABN 38 623 713 636 — New South Wales, Australia